Terms of service
Terms of Service
Last Updated: August 11, 2026
Welcome to CANTEN. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. About CANTEN
CANTEN provides fresh tender coconut, sugarcane juice, and related beverage products for customers through our online ordering platform and other available sales channels.
Our products are prepared fresh and are intended to be consumed promptly after delivery.
2. Eligibility
By using our website and placing an order, you confirm that:
- You are legally capable of entering into an agreement.
- The information provided by you is accurate and complete.
- You will use our website and services only for lawful purposes.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.
However:
- Product appearance may vary slightly from images shown online.
- Availability may change without prior notice.
- Fresh ingredients may vary slightly depending on seasonal availability.
- We reserve the right to modify, add, or discontinue products at any time.
4. Pricing
All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
Prices may be changed at any time without prior notice.
The applicable price at the time of placing the order will generally apply to that order.
Any applicable delivery charges or other charges will be displayed during the checkout process.
5. Orders
When you place an order through our website:
- You select the products you wish to purchase.
- You provide the required delivery and contact information.
- You complete the available payment process, where applicable.
- Your order is submitted for processing.
Submitting an order does not guarantee acceptance. CANTEN reserves the right to accept, reject, or cancel an order where necessary.
If an order is cancelled by CANTEN after payment has been received, an applicable refund will be processed according to our Return & Refund Policy.
6. Order Cancellation
Because our products are freshly prepared, cancellation may not be possible once preparation of an order has started.
Customers should contact CANTEN as soon as possible if they wish to cancel an order.
Any applicable refund will be handled according to our Return & Refund Policy.
7. Delivery
We aim to deliver orders within the estimated delivery time provided during checkout or communicated to the customer.
Delivery times may vary due to:
- Traffic conditions
- Weather
- High order volume
- Delivery partner availability
- Incorrect or incomplete address information
- Other circumstances beyond our reasonable control
Customers are responsible for providing a correct delivery address and an active contact number.
8. Customer Responsibility
Customers agree to:
- Provide accurate name, phone number, and delivery address.
- Be available to receive the order.
- Check the order upon delivery.
- Inform CANTEN promptly if there is an issue with the order.
- Use and store products appropriately after delivery.
CANTEN is not responsible for issues caused by incorrect information provided by the customer or improper handling after delivery.
9. Fresh & Perishable Products
CANTEN products are fresh and perishable.
For food safety and hygiene reasons, products generally cannot be returned after delivery.
Customers should consume the products promptly after receiving them and follow any storage instructions provided by CANTEN.
For issues relating to damaged, incorrect, missing, or poor-quality products, please refer to our Return & Refund Policy.
10. Payments
We may offer various payment methods, including online payment methods and Cash on Delivery, where available.
Payments processed through third-party payment providers may also be subject to the terms and conditions of those providers.
CANTEN does not store sensitive payment information such as card numbers unless specifically required and permitted through a secure payment service.
11. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the website's operation or security.
- Submit false or misleading information.
- Attempt to gain unauthorized access to our systems.
- Copy or misuse our content, branding, images, or materials without permission.
12. Intellectual Property
All content available on the CANTEN website, including but not limited to:
- CANTEN name and logo
- Text
- Product descriptions
- Images
- Graphics
- Designs
- Videos
- Website layout
may be owned by or licensed to CANTEN and may not be reproduced, copied, modified, distributed, or commercially used without prior permission.
13. Third-Party Services
Our website may use third-party services such as payment gateways, delivery services, analytics providers, or other service providers.
Your use of such third-party services may be subject to their respective terms and policies.
CANTEN is not responsible for the independent policies or practices of third-party service providers.
14. Limitation of Liability
To the extent permitted by applicable law, CANTEN will not be liable for losses or damages arising from:
- Incorrect information provided by the customer.
- Delays caused by circumstances beyond our reasonable control.
- Improper storage or handling of products after delivery.
- Temporary website interruptions or technical issues.
- Unauthorized use of the customer's account or contact information.
Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
CANTEN reserves the right to update or modify these Terms of Service at any time.
Changes will become effective when the updated terms are published on our website.
Customers are encouraged to review this page periodically.
16. Privacy
Your use of our website may involve the collection and processing of certain personal information.
Please refer to our Privacy Policy for information about how CANTEN collects, uses, stores, and protects customer information.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or the use of CANTEN's services shall be subject to the applicable jurisdiction of courts in Bengaluru, Karnataka, unless otherwise required by applicable law.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
CANTEN
Yelahanka New Town, Bengaluru, Karnataka
Instagram: @canten.online
Nature’s Freshest Refreshment