Refund policy

At CANTEN, we are committed to providing you with fresh, hygienic, and high-quality tender coconut and sugarcane beverages. Since our products are fresh and perishable, we follow the return and refund policy below.

1. Return Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered.

However, if you receive an order that is incorrect, damaged, spilled, or has a quality issue, please contact us as soon as possible.

2. Eligible Refunds / Replacements

You may be eligible for a refund or replacement if:

  • You received the wrong product or flavour.
  • Your order is missing any item.
  • The product was damaged or spilled during delivery.
  • The product received is of unsatisfactory quality.
  • You received an item that is clearly different from what you ordered.

For quality-related complaints, we may request a photo or video of the product/order to verify the issue.

3. How to Request a Refund or Replacement

Please contact CANTEN within 2 hours of receiving your order.

When contacting us, please provide:

  • Order number
  • Customer name
  • Contact number
  • Details of the issue
  • Photo/video evidence, if applicable

Our team will review the complaint and determine whether a replacement or refund is applicable.

4. Refund Process

If your refund request is approved:

  • For online payments, the refund will generally be processed to the original payment method.
  • Refund processing time may depend on your bank, card issuer, UPI provider, or payment gateway.
  • For cash-on-delivery orders, we may provide an appropriate refund method after confirming the order details.

5. Non-Refundable Situations

Refunds or replacements will generally not be provided in the following situations:

  • Change of mind after placing the order.
  • Incorrect address or contact details provided by the customer.
  • Customer is unavailable to receive the order.
  • Delay caused because the customer could not be contacted.
  • Product was consumed or substantially used before reporting an issue.
  • Complaints reported after the specified complaint period.
  • Any issue arising from improper storage or handling after delivery.

6. Order Cancellation

Once an order has been accepted and preparation has started, cancellation may not be possible, as our products are freshly prepared.

If you wish to cancel an order, please contact us immediately. Cancellation and refund will be subject to the status of the order.

7. Delivery Issues

If your order arrives damaged, spilled, or incomplete, please inform us immediately after delivery. We may verify the issue before approving a replacement or refund.

8. Replacement

Where appropriate, CANTEN may choose to provide a replacement product instead of a refund.

Replacement availability may depend on the product, stock, delivery location, and nature of the complaint.

9. Contact Us

For any return, refund, cancellation, or order-related concerns, please contact:

CANTEN
Yelahanka New Town, Bengaluru, Karnataka
Instagram: @canten.online

We appreciate your understanding and support as we work to provide you with fresh and quality beverages.

Thank you for choosing CANTEN – Nature’s Freshest Refreshment.