Shipping & Delivery Policy

Last Updated: August 11, 2026

At CANTEN, we prepare our beverages fresh and deliver them with care to ensure you receive them in the best possible condition.

1. Delivery Area

CANTEN currently provides delivery services in and around Yelahanka New Town, Bengaluru, Karnataka, and other areas where delivery is available through our website.

Delivery availability may depend on your location and the delivery options available at the time of placing your order.

2. Delivery Time

We aim to prepare and deliver orders as quickly as possible.

Estimated delivery times may vary depending on:

• Order volume

• Delivery distance

• Traffic conditions

• Weather conditions

• Availability of delivery personnel

• Other circumstances beyond our control

The estimated delivery time shown at checkout or communicated by CANTEN is only an estimate and may occasionally vary.

3. Delivery Charges

Delivery charges, if applicable, will be displayed during the checkout process before you complete your order.

Delivery charges may vary depending on the delivery location, order value, distance, or other applicable factors.

4. Order Processing

Orders are generally prepared fresh after they are placed.

Because our products are perishable, we aim to process orders promptly and dispatch them as soon as possible.

Orders placed during periods of high demand may require additional preparation time.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name

• Mobile number

• Building/house number

• Street or locality

• Apartment/flat number, if applicable

• Any useful delivery instructions

CANTEN is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Customer Availability

Customers should be available at the provided delivery address to receive their order.

If the customer cannot be reached or is unavailable at the time of delivery, the order may be delayed, returned, or cancelled depending on the circumstances.

Additional delivery charges may apply if a second delivery attempt is required.

7. Delivery Issues

Please check your order when it is delivered.

If you receive:

• A wrong product

• A missing product

• A damaged or spilled product

• A product with a quality issue

please contact CANTEN within 2 hours of delivery.

We may request photographs or videos to verify the issue.

Please refer to our Return & Refund Policy for information regarding refunds and replacements.

8. Fresh & Perishable Products

All CANTEN beverages and fresh products are perishable.

We recommend consuming the products as soon as possible after delivery.

Once the order has been successfully delivered, CANTEN is not responsible for product quality issues caused by improper storage, delayed consumption, or handling by the customer.

9. Delivery Delays

While we make every reasonable effort to deliver orders within the estimated time, CANTEN cannot guarantee an exact delivery time.

Delays may occur due to traffic, weather, technical issues, high demand, delivery partner availability, or other circumstances beyond our reasonable control.

10. Order Cancellation

Once an order has been accepted and preparation has started, cancellation may not be possible because our products are freshly prepared.

If you wish to cancel an order, please contact us immediately.

Any applicable refund will be handled according to our Return & Refund Policy.

11. Delivery Partners

CANTEN may use its own delivery personnel or third-party delivery partners to deliver orders.

Delivery arrangements may change depending on availability and operational requirements.

12. Contact Us

For questions regarding delivery or your order, please contact:

CANTEN
Yelahanka New Town, Bengaluru, Karnataka
Instagram: @canten.online

Nature’s Freshest Refreshment